Summary of Key Points:

1. Nature of Coaching Services:

   • Maipha offers personalised coaching, including one-on-one sessions, workshops, and digital resources specifically tailored for mothers and families of children with special needs.

   • Services are non-medical and intended for educational and informational purposes only, complementing but not replacing professional healthcare.

2. Payment Terms:

   • Clients may choose full payment in advance with an early bird discount or a three-installment plan.

   • Payments are securely processed through Stripe and PayPal.

3. Intellectual Property:

   • All coaching materials provided are owned by Maipha and are licensed to clients for personal, non-commercial use under specific conditions.

4. Disclaimers:

   • No guarantees on specific outcomes as results vary based on individual circumstances.

   • Services do not constitute medical advice and clients are encouraged to seek professional care for such needs.

5. Confidentiality:

   • Strict confidentiality is maintained on all client-coach interactions except where legal obligations necessitate disclosure.

6. Age Restriction:

   • Services are designed for adults (18+ years), though indirectly involving minors under the guardianship of these adults.

Table of Contents:

1. Nature of Coaching Services

   • Scope of Services

   • Non-Medical Services

   • Limitation of Services

   • Client Responsibility

   • Confidentiality

2. Payment Terms

   • Payment Options

   • Payment Processing

   • Refund Policy

   • Late Payments

   • Cancellation by Client

   • Cancellation by Maipha

3. Intellectual Property

   • Ownership of Materials

   • License to Use

   • Restrictions on Use

   • Copyright Notice

   • Consequences of Unauthorized Use

4. Disclaimers

   • Non-Medical Advice

   • Results Disclaimer

   • Limitation of Liability

5. Confidentiality Clause

   • Commitment to Privacy

   • Scope of Confidentiality

   • Exceptions to Confidentiality

   • Protection of Confidential Information

   • Client's Responsibilities

   • Consent to Use of Information for Professional Development

6. Age Restriction Policy

   • Minimum Age Requirement

   • Indirect Involvement of Minors

   • Parental Consent

   • Compliance with Child Protection Laws

Nature of the Coaching Services

1. Scope of Services: Maipha provides personalised coaching services designed to support mothers and families of children with learning disabilities and/or mental health issues. Our services include, but are not limited to, one-on-one coaching sessions, group workshops, digital resources, and community support forums. The content and advice given are tailored to assist clients in enhancing their parenting skills, understanding their child’s needs, and managing personal well-being.

2. Non-Medical Services: It is important for all clients to understand that the coaching services provided by Maipha are strictly non-medical. While we aim to offer valuable support and guidance, our services do not replace professional medical, psychological, or psychiatric advice, diagnosis, or treatment. Our coaching sessions are intended for educational and informational purposes only and should be seen as a supplement to, not a substitute for, professional healthcare.

3. Limitation of Services: Clients are advised to seek professional medical advice if their situation involves urgent or severe mental health issues, medical conditions, or other health-related concerns. Maipha and its coaches do not provide emergency services, clinical psychological services, or any other type of professional medical intervention. Clients are responsible for obtaining comprehensive healthcare services from licensed healthcare providers.

4. Client Responsibility: The effectiveness of coaching greatly depends on the client’s commitment to actively participate in the process. Clients are encouraged to be open, honest, and engaged during sessions. However, the ultimate responsibility for personal growth and change resides with the client. Our role is to facilitate self-awareness and provide tools and strategies to support the client’s goals.

5. Confidentiality: All interactions between the client and our coaches, including the content of sessions, client data, and personal information, are held in strict confidence as per our Privacy Policy. Confidentiality extends to all forms of communication, both direct and indirect. Exceptions to confidentiality include disclosure required by law and situations where there is an imminent risk to health or safety.

Payment Terms

1. Payment Options: Maipha offers two convenient payment plans for our coaching services:

• Full Payment in Advance: Clients may opt to pay the full amount for the coaching program upfront. This payment secures their spot and covers all sessions included in the program. Clients who take advantage of our Early Bird Discount will receive a 10% reduction in the total cost if they book and pay in full at least 30 days before the program begins.

• Instalment Plan: As an alternative, clients may choose to pay in three instalments. The first instalment is due at the time of booking to secure the client’s place in the program. The remaining two instalments will be due at equal intervals over the next two months. The Early Bird Discount does not apply to the instalment plan.

2. Payment Processing: All payments are processed securely through our online payment partners, Stripe and PayPal. Clients can make payments using major credit cards, debit cards, or their PayPal account. All payment information is encrypted and handled according to the highest standards of security and compliance.

3. Refund Policy: We strive to offer high-quality coaching services tailored to the needs of our clients. However, if a client is dissatisfied with our services, they may request a refund under the following conditions:

• A full refund will be provided if the cancellation occurs at least 14 days before the start of the program.

• A 50% refund will be provided for cancellations made less than 14 days but more than 7 days before the program begins.

• No refunds will be given for cancellations made less than 7 days before the program starts or after the program has commenced.

4. Late Payments: For clients on the instalment payment plan, if a scheduled payment is not received within 7 days of the due date, a late fee of 5% of the overdue amount may be applied. Continued non-payment may result in suspension of the coaching services until the due balance is cleared.

5. Cancellation by Client: Clients can cancel their enrolment in our coaching program as per the conditions outlined in our refund policy. We request that clients notify us of cancellations as early as possible to accommodate others who may be waiting for an opportunity to enrol.

6. Cancellation by Maipha: In the rare event that Maipha must cancel a scheduled coaching session or program, clients will be notified immediately, and a full refund will be issued or an alternative session will be scheduled at the client’s convenience, depending on the client’s preference.

Intellectual Property

1. Ownership of Materials: All materials provided during coaching sessions, including but not limited to worksheets, digital content, guides, videos, and handouts (collectively, "Coaching Materials"), are the exclusive property of Maipha. These materials are provided to clients under a license linked to the coaching service purchased and are protected by copyright and other intellectual property laws.

2. License to Use: Maipha grants clients a non-exclusive, non-transferable, revocable license to use the Coaching Materials solely for personal, non-commercial purposes. This license is limited to the client’s personal use, which means clients may not distribute, modify, transmit, reuse, download, repost, copy, or use the said materials, in whole or in part, for commercial purposes or for personal gain, without express written permission from Maipha.

3. Restrictions on Use: Clients are prohibited from:

• Copying, distributing, or sharing the Coaching Materials with third parties not involved in the personal coaching sessions unless explicitly authorised by Maipha.

• Using the Coaching Materials in any manner that could compete with the business of Maipha, including offering similar coaching or educational content based on the materials provided.

• Modifying, selling, or creating derivative works based on the Coaching Materials.

4. Copyright Notice: All Coaching Materials are either the property of Maipha or are used with appropriate permissions. Copyright notices, trademarks, and other proprietary rights notices contained within or on the materials must not be removed, obscured, or altered.

5. Consequences of Unauthorised Use: Any unauthorised use of the Coaching Materials terminates the license granted by Maipha. Maipha reserves the right to demand immediate return or destruction of any materials that are used in violation of these terms. Further legal action may be taken for infringement of intellectual property rights, where necessary.

Disclaimer of Guarantees

1. No Guarantees on Outcomes: Maipha provides professional coaching services intended to support, educate, and guide mothers and families dealing with learning disabilities and/or mental health issues in their children. While we strive to offer high-quality, effective support and guidance, it is important for all clients to understand that the outcomes of any coaching process depend heavily on various personal factors that are outside of Maipha's control. As such, Maipha cannot guarantee specific results or outcomes from our coaching services.

2. Client Responsibility: The success of coaching is largely dependent on the client’s commitment, effort, and the application of learned strategies. Clients are responsible for integrating and implementing the techniques and insights gained from the coaching sessions into their daily lives. The client’s personal situation, background, dedication, and cooperation are crucial elements that will affect the ultimate outcome of the coaching process.

3. Variability of Results: Results from coaching services can vary widely among clients due to differences in individual motivations, actions, and external factors. Each client's situation is unique, and thus, the effectiveness of the coaching services will vary. Maipha cannot promise that the use of our services will directly solve specific problems or result in any particular outcomes.

4. Limitation of Liability: To the maximum extent permitted by law, Maipha shall not be liable for any direct, indirect, incidental, consequential, or punitive damages arising out of the client’s access to, use of, or reliance on the coaching services provided. This limitation of liability applies whether the alleged liability is based on contract, tort, negligence, strict liability, or any other basis, even if Maipha has been advised of the possibility of such damage.

5. Acknowledgement: By agreeing to engage in our coaching services, clients acknowledge that they do not hold Maipha or any of its coaches legally liable for the actions they undertake or the results thereof, based on the guidance provided. Clients also agree that they are using Maipha’s services at their own risk.

Disclaimer

Non-Medical Advice: Maipha's coaching services are designed to provide support, guidance, and resources for mothers and families dealing with the challenges of raising children with learning disabilities and/or mental health issues. It is important for all clients to understand that our coaching is not a substitute for professional medical, psychological, or psychiatric advice, diagnosis, or treatment. Always seek the advice of your physician or other qualified health providers with any questions you may have regarding a medical condition. If you think you may have a medical emergency, call your doctor, go to the emergency department, or call emergency services immediately. Our services are not intended to diagnose, treat, cure, or prevent any disease.

Results Disclaimer: While Maipha is committed to providing high-quality coaching to help our clients achieve their personal and family goals, the effectiveness of any coaching effort depends on many factors, including the client's personal situation, background, dedication, engagement, and actions. As such, we cannot guarantee that all clients will achieve the same results. The success of personal development through coaching varies by individual and Maipha makes no promises regarding exact results. Results are influenced by many factors over which we have no control, and therefore, Maipha cannot take responsibility for any actions that clients choose to take as a result of our coaching.

Limitation of Liability: Maipha is not responsible for any personal decisions or actions taken by clients as a result of our coaching. We provide guidance and support based on our professional expertise, but all decisions made and actions taken are the sole responsibility of the client. We do not accept liability for any harm or loss which may arise from reliance on the content of our coaching or any assumptions that may be drawn from it.

Confidentiality Clause

Commitment to Privacy: Maipha is committed to maintaining the highest degree of confidentiality in the services provided to our clients. We understand the sensitive nature of the personal information shared during coaching sessions and are dedicated to safeguarding your privacy.

Scope of Confidentiality: All conversations, documentation, and information shared during the course of the coaching relationship between the client and Maipha will be treated as confidential. This includes but is not limited to personal data, session notes, and any communications related to the coaching process. No such information will be disclosed to a third party without the explicit consent of the client, except as required under applicable law.

Exceptions to Confidentiality: Confidentiality extends to all records and communications, but the following exceptions apply where Maipha is legally obligated to disclose information:

• Legal Requirements: If required by law, such as in the case of a court order or other legal proceedings, Maipha may be compelled to release confidential information.

• Threats to Safety: If there is a threat to the client’s safety or the safety of others, Maipha is required to take necessary steps to prevent harm, which may include disclosing information to the appropriate authorities.

• Abuse or Neglect: If there are signs of abuse or neglect towards children, the elderly, or vulnerable adults, Maipha may be required to report this to the relevant authorities as mandated by law.

Protection of Confidential Information: Maipha employs appropriate administrative, technical, and physical measures to protect the confidentiality of your information and to ensure that it is not accessed or disclosed unlawfully.

Client's Responsibilities: While Maipha upholds confidentiality, clients are also responsible for maintaining the privacy of their coaching sessions. This includes securing any communications, documents, or materials related to their sessions.

Consent to Use of Information for Professional Development: With the client's permission, non-identifiable information may be used for professional case studies or training purposes, ensuring that all specific personal details remain confidential.

Incorporating client testimonials on your website is a powerful way to demonstrate the impact of your services and build trust with potential clients. However, it's crucial to set the right expectations and ensure ethical use of such testimonials. Here’s how you might articulate the use of testimonials in your Terms of Service or Privacy Policy:

Use of Testimonials

Authenticity and Consent: All testimonials displayed on our website are genuine experiences shared by actual clients of Maipha. We obtain explicit consent from each client before posting their testimonial. This consent includes permission to post their statements along with any accompanying names, images, or videos that they have agreed to share. Our clients have voluntarily provided these testimonials to express their personal experiences and outcomes as a result of our coaching services.

No Guarantee of Results: While testimonials are provided to represent the experiences of our clients, they are individual results and vary from person to person. Therefore, these testimonials should be seen as individual experiences, reflecting real life experiences of those who have used our services. However, they are not intended to guarantee or imply that all clients will achieve the same or similar results. Each individual’s treatment and results will depend on many factors, including their background, dedication, desire, motivation, actions, and numerous other variables.

Ethical Use: We are committed to presenting testimonials in a manner that is honest and not misleading. We do not edit or alter the content provided by clients in a way that would create unrealistic expectations in the minds of future clients. Our goal in publishing testimonials is to share authentic feedback and experiences without portraying them as guarantees.

Clients' Rights: Clients who provide testimonials can request at any time that their testimonial be updated or deleted if they feel it no longer reflects their view or if they wish to withdraw their testimonial for any reason.

Cancellation and Rescheduling Policy

Notice Period: Clients are required to provide a minimum notice of 24 hours if they need to cancel or reschedule a scheduled coaching session. This allows us to manage our schedule and offer the slot to other clients who may be waiting for an appointment.

Cancellation Fees:

• Cancellations made more than 24 hours before the scheduled session time will not incur any fees. Clients can choose to reschedule their appointment to a more convenient time or request a refund if applicable.

• Cancellations made less than 24 hours before the scheduled session will be subject to a cancellation fee of 50% of the session cost. This fee compensates for the short notice and the potential inability to fill the vacated slot on short notice.

• No-shows or failures to notify us of cancellation will result in a charge of the full session fee. We understand emergencies can occur and will be considerate in cases of genuine emergency with appropriate verification.

Rescheduling Sessions: Clients may reschedule their session without any additional cost if done so at least 24 hours before the scheduled time. If a session is rescheduled with less notice, the client may be subject to the same fees as canceling a session.

Process for Cancellation or Rescheduling: To cancel or reschedule a session, please contact us directly via email or phone as provided on our contact page. We appreciate as much notice as possible to help accommodate other clients.

Exceptions: Maipha reserves the right to cancel or reschedule sessions at any time. Should it be necessary for us to cancel a scheduled session, clients will be notified at the earliest opportunity, and no fees will be charged for such cancellations. Clients will be offered the next available slots to reschedule their session.

Cancellation and Rescheduling Policy

Notice Period: Clients are required to provide a minimum notice of 24 hours if they need to cancel or reschedule a scheduled coaching session. This allows us to manage our schedule and offer the slot to other clients who may be waiting for an appointment.

Cancellation Fees:

• Cancellations made more than 24 hours before the scheduled session time will not incur any fees. Clients can choose to reschedule their appointment to a more convenient time or request a refund if applicable.

• Cancellations made less than 24 hours before the scheduled session will be subject to a cancellation fee of 50% of the session cost. This fee compensates for the short notice and the potential inability to fill the vacated slot on short notice.

• No-shows or failures to notify us of cancellation will result in a charge of the full session fee. We understand emergencies can occur and will be considerate in cases of genuine emergency with appropriate verification.

Rescheduling Sessions: Clients may reschedule their session without any additional cost if done so at least 24 hours before the scheduled time. If a session is rescheduled with less notice, the client may be subject to the same fees as cancelling a session.

Process for Cancellation or Rescheduling: To cancel or reschedule a session, please contact us directly via email or phone as provided on our contact page. We appreciate as much notice as possible to help accommodate other clients.

Exceptions: Maipha reserves the right to cancel or reschedule sessions at any time. Should it be necessary for us to cancel a scheduled session, clients will be notified at the earliest opportunity, and no fees will be charged for such cancellations. Clients will be offered the next available slots to reschedule their session.

Age Restriction Policy

Minimum Age Requirement: Maipha's coaching services are designed primarily for adults, specifically parents and guardians of children with learning disabilities and/or mental health issues. Due to the nature of our services, we require that all direct participants in our coaching sessions be at least 18 years old. This age restriction ensures that individuals have the legal capacity to consent to the receipt of coaching services and to understand and agree to our terms and conditions.

Indirect Involvement of Minors: While our services are aimed at adults, we recognise that the topics discussed may indirectly involve information about minors, particularly in contexts where parents are seeking guidance on how to better support their children. In these cases, it is the responsibility of the parent or legal guardian to maintain the privacy and safety of their child's information. Maipha commits to handling any information related to minors with the utmost care and in compliance with applicable laws regarding the protection of children's data.

Parental Consent: Parents or legal guardians seeking coaching regarding their child's condition must ensure that any sharing of the minor's personal information during sessions is done so with discretion and only as necessary to facilitate the coaching process. Maipha does not directly solicit personal information from minors.

Compliance with Child Protection Laws: Maipha complies with all applicable laws and regulations concerning the protection of children’s information. Should any actionable information concerning the health or safety of a minor come to light during our coaching sessions, it will be handled in accordance with legal obligations and ethical considerations to report such issues to appropriate authorities.